FAQ

 

Are any of your products tested on animals?

Absolutely not, Willelaine is completely cruelty free, vegan + Australian made.

Are your bottles plastic or glass?
Every bottle of ours whether it's a roll on bottle, diffuser drops or hand sanitiser, they are all amber glass bottles. Not only is this way better for the environment, its also very important for preserving your oils.


What are essential oils? 

Essential oils are derived from different kinds of plants through a distillation process. Unique aromatic compounds give each essential oil its characteristic essence. Essential oils are used in many different ways, but the way we love to use them is through aromatherapy.


Why would I benefit from using Willelaine's products? 
The intention behind creating these products is to help as many people as we can with a range of different issues, such as anxiety, restlessness, mood changes, lack of motivation etc. to increase quality of life. These oils really are divine, they can help with a range of different problems as well as smelling wonderful at the same time. Safe for adults and children, they are the perfect blends to have handy for nighttime restlessness, foggy minds, anxiety, everyday stress and mood swings, not only that they can help with everything from feeling queezy from motion sickness to feeling itchy from a mozzie bite (our calm roll on can help with both) There really is a blend for everyone, if you are unsure of which is right for you - feel free to message us on insta @willelaine.aromatherapy OR send us a quick email at willelainearomatherapy@gmail.com and we will be happy to help you out. 

Are all of your products Australian Made?

Yes, all of our products are manufactured in our studio on the Sunshine Coast, Queensland. We also source all of our ingredients and bottles from Australian suppliers with the highest standards of quality. 

Do you have express shipping?

All of our orders are sent through Australia Post, so nice and quick - there is an option for tracked post on our checkout

Do you have tracking on your packages?

Yes we do - if you'd like your order to be able to be tracked, there is an option at checkout for "Tracked Shipping"

Do you offer same day dispatch?

We do! If you are desperate for your order, please let us know on your order notes, otherwise all of our orders are dispatched within a few days of ordering.

Do you offer same day delivery?

Yes! Our Sunshine Coast  (selected postcodes) orders can be delivered the same day Mon - Fri if order is placed before 1pm. That means if you make your order at 12pm on a Monday, you'll receive it Monday night Sunshine Coast wide. This service is completely free of charge, just click "same day delivery Sunshine Coast" when checking out.

I know! Amazing. 

Return Policy

Due to the nature of our products, for hygienic reasons we are unable to accept returns. Saying this, if you have a problem with your product, please contact us and we will be happy to resolve your issue.

If you have any further questions please get in touch! 

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Calm Roll on

Honestly a life saver!!

It has honestly calmed my anxiety down so much its crazy.

could not recommend this product more!!

Holly, Currimundi QLD

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